Playvox

JULY 14, 2023

Providing an ever-improving customer experience while boosting contact center agent productivity is paramount for your business. Here’s the blueprint for achieving greater agent productivity in your call center. The quality of customer service and support can also have an impact on the productivity of a contact center.

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74

Noble Systems

MARCH 19, 2021

These teams can benefit greatly from call center solutions for small business that can help them manage customer contacts and improve SMB customer service delivery. In the past, the technology required to power small business call center software and hardware was usually expensive and bulky. Cloud Contact Center for SMBs.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Babelforce

JUNE 3, 2021

How to upsell effectively 7 steps to effective upselling Your free guide to contact center automation. How to upsell effectively 7 steps to effective upselling Your free guide to contact center automation. You see this when: A software company convinces existing customers to upgrade their plan.

Upselling 52

Upselling Interactive Voice Response Outbound sales Contact Center 52

SharpenCX

MARCH 5, 2020

Over the past few years, the rise of social media, always-in-hand mobile devices, and the generational workforce and consumer swap have made waves in customer service and best practices for contact centers. Contact centers and customer service strategies can’t shift fast enough to keep pace with the rest of the world.

Best practices 67

Best practices Contact Center Airlines Benchmark 67